As a co-founder of Gift
Box, I want to ensure that you receive the highest level of customer service. This
is most important when you feel that you did not receive what you bargained for, and
particularly when you are having a hard time replacing it.
If, for any reason you feel that our customer service
representative is not as professional as he/she should be, and that your replacement or
refund was not handled in a professional and timely manner please let me know and I
will make it right. My direct e-mail address is md@giftbox.com. No gatekeepers, no passing
the buck, and no hassle.
Please forward me your e-mail receipt and include the NAME of the
customer service representative, the time and date you called, and a summary of the
unsatisfactory interaction.
My only request is that you resort to this only if you are unable
to get satisfactory service from our customer support team. Thank you.
