Return Policy We offer an unconditional 15 day money back guarantee on all our products with the exception of software and toiletries (shaving cream, perfume, etc.) which are non-refundable.  You are entitled to store credit or a full refund of the purchase price not including shipping charges.  Please note: at times our shipping cost is more than the standard $4.99 we normally charge, and in this case the actual shipping charges will be deducted from your refund.  Refunds will be credited back to the credit card with which you ordered the product, and you will receive notification once the transaction has occurred. If the product you receive is not what you ordered you must contact us upon recognizing the error so that we can replace the item in a timely manner.  If the product has a manufacturing defect please let us know right away since you are entitled to a defect free product.   We will identify the problem and send you a replacement.  Do not attempt to fix the item yourself.  You may cause unintended damage which will void the warranty. We do not accept returns after 15 days.  We do not accept returns without a Return Merchandise Authorization Code (RMA Code) as instructed below. TO RECEIVE A REFUND please reply to the email you received at the time you placed the order (preferred).  If you are unable to do so, e-mail us at guarantee@giftbox.com or call our Toll-Free customer service number at (888) 888-4008 within 15 days of receiving the product to get a return merchandise authorization code.  Please do not mail back the product without calling us first to receive a return merchandise authorization code. Include in your correspondence the following information (they should all be on the e-mail receipt): Item number, quantity, order number, and order date.   You will be provided with instructions as to how to ship back the unwanted merchandise.  Please follow the instructions to ensure a timely response. All returns must be in a fully resalable condition - including all packaging and package inserts.  If in "open box" condition a repackaging fee may be assessed.  You must ship the item within 2 business days after receiving the RMA Code.